Delivery & Returns

At Thekaida, we strive to make sure you have the best experience while selecting and buying your favorite Combo. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

Shipping Policy

We at TheKaida strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 days from the date of purchase depending upon the location of the delivery. 

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

  1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
  2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
  3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
  4. In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us at 8532032394 (11AM – 6PM) or email us at support@thekaida.com.

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

For all the purchases of ₹499* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹59 will be applicable to all orders under ₹499. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

 *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

How do i cancel an order?

You can cancel an order within 2 hours of placing the order. Send a request to support@thekaida.com. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

Return Policy

Q: I received the order. But there’s an issue. Can I return my ordered items?

Yes you can. At Thekaida.com, we believe our customers are our family members. We take stringent measures to deliver products to our customers globally, in the best possible condition but there’s always a possibility that a customer may want to return their products. 

  • Thekaida only accepts Refund/Return/Replacement claim made within the first 48 hours after delivery.  The Refund is applicable for Transit Damage or Defective or Wrong or Missing Product only. 
  • For the size of product, product page contains the necessary photos of models to depict the exact size of the earring. Please go through the details carefully before buying products.
  • For Proof of Transit Damage, Wrong Product or Missing Product;  Customer is Advised to Take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof we do not consider the Return / Refund. 
  • This is required to prove authenticity of buyer’s claim and will be helpful to us to verify the claim details. No request of Replacement, Refund or Return will be entertained if buyer can not produce unboxing video to support his/her claim. 
  • Proper Unboxing Video –
    • must show label on the package pasted by TheKaida.
    • must be without any pauses or cut
    • must show the damage properly
  • If the Buyer submits wrong information during the purchase i.e. Wrong Address / Wrong Pincode / Wrong Contact number and due to which the product gets returned to our facility, the Buyer will be refunded the amount after deducting the Forward and Return Transit Cost. 
  • After going through Unboxing Video sent by you carefully, we will contact you to initiate refund. 
  • Any orders cancelled after the order is dispatched will be charged twice the shipping amount.
  • Please Note: Any earrings from the “Elite Meenakari” section won’t be returned or replaced as they are exclusive and only single piece of each earring is available

Q: What are the steps of returning any item ordered from TheKaida.com?

  • In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. Also make sure to send an unpacking video of the product if there are any issues with the product on : support@thekaida.com or Ph.No: 8532032394
  • It is totally on the discretion of Thekaida to Refund or Replace or Return for the Damaged or wrong product.
  • In most cases TheKaida will send you a new product if your product is damaged (with no extra cost)
  • If only one product is damaged in the combo, Refund will be equivalent to the price of that particular item paid by you at the time of purchase (after discount etc.). For refunds, you will have the option to get the refund in your Bank Account / UPI ID or TheKaida website wallet or Coupon code.